![]() ![]() Sadly for the high price of this stay there was no good experience. We had a rough experience in the dining room which was part of our package as well. The chairs and carts had things running down the sides. When we visited the spa it was not clean and sanitary. The spa service we were told we were getting when i reserved the night was not part of the package and we ended up getting a lower service when we got there. In addition, the furniture was damaged and not i good condition. The room itself was dirty with stained sheets and food spots on the walls. The room we stayed in was unable to be unlocked and we needed help every time to get in. I've attempted to contact the business looking for a resolution and have not been successful. The car rental guy blend us and never took responsibility for the faulty Jeep key.I purchased an overnight package at this spa costing a little over $400.00 in November of 2021. The next day the battery was dead and again it was OUR FAULT(we were told that we left the back door open. ![]() We rented a jeep and the second day it wouldn’t start…we were told WE got the key wet which resulted in an additional 40.00 charge. If you have loud screaming children and love LOUDER than LOUD music you may like this property. The pool was filthy with debris and cloudy. The beach area is as big as a postage stamp and was NEVER EVER cleaned up. There are only 3 restaurants with the same lack of concern by the staff…such as simple requests were not met, like request a spoon to stir coffee…it never comes…most times we had to ask repeatedly for what should have been simple requests. The grounds are atrocious, there is a total lack of concern by the staff to maintain whatsoever! We saw the same trash in the same place for 3 days. Ok, on to the next room we stayed in and the bed was the worst we EVER slept on and we travel a LOT! The walls are thin and you can hear your neighbor snoring. First of all…DON’T Go HERE! Upon check in we were taken to a room that had 2 queen beds(we requested King size), Next room had an overflowed flooded toilet with dirty footprints throughout the room. ![]()
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